|
1. Can I return or exchange the items I have purchased?
- All orders are final sale. We do not accept any returns or exchanges, unless the item is defective, damaged or wrong product shipped. For more information, please check Shipping & Return
2. Does your company do international shipping?
- No, we currently do not offer international shipping.
3. What payments do you accept besides Debt and Credit?
- We also accept third party payment provider such as American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, and Google Pay.
4. Do you test your products on animals?
- Please contact manufacturer for more info.
5. How long does it take to ship an order?
- We ship from Monday to Friday (excluding national holidays). This will allow us to ship your order during business days and you can get your order 5-7 days after it leaves our warehouse.
6. Can I track my order?
- Yes, you can! We will provide you with an order number and also a tracking number once your package has left the warehouse.
7. I have not received an order confirmation, what do I do?
- Please allow a few minutes for your order to be placed and processed in our system. After that you will shortly get the confirmation order number. Please also check in your Spam folder, and if you still don’t receive it, please contact us through the "Contact Us" page about this situation. We are more than happy to help you!
8. I have not received my items, what do I do?
- We recommend that you contact us through the "Contact Us" page about this situation. We are more than happy to help you!
9. Do you offer bulk purchase discount?
- Please contact sales@bansiusa.com for possible additional discount.
|
